Job Description
FLSA Status: Exempt
Department: Quality Improvement
Reports To: Manager, Quality Improvement and Health Education Manager
Employee Unit: Employees in this classification are represented by Service Employees International Union (SEIU) Local No. 521
GENERAL DESCRIPTION OF POSITION
The Health Educator manages Quality Improvement Programs, Health Education Program, and the Group Needs Assessment area of the Cultural and Linguistic Services Program to ensure members have resources, knowledge, and confidence to achieve optimal health and wellness in compliance with all applicable state and federal regulatory requirements, SCFHP policies and procedures, and SCFHP business requirements, to achieve Department performance objectives.
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below.
Develop and manage the Health Education program, create Health Education Work Plan and report Health Education annual evaluation.
Manage current health education resources, train SCFHP staff and provider network on how to initiate health education referrals.
Follow up on health education external and internal referrals.
Collaborate, develop and maintain relationships with external stakeholders to develop and support health education programs and quality improvement initiatives.
Collaborate with SCFHP departments to disseminate health education information to SCFHP members and the community.
Develop and maintain health education vendor relationships.
Track and trend health education activities to monitor utilization of health education resources.
Audit delegates and vendors to ensure health education policies and procedures are in compliance with SCFHP's policies and regulatory requirements and vendor/delegate contracts.
Manage Group Needs Assessment reporting for the Cultural and Linguistic Services Program.
Manage Performance Improvement Projects (PIP) design and implementation.
Ensure member incentive programs are reviewed and approved by DHCS prior to implementation.
Perform other related duties as required or assigned.
REQUIREMENTS - Required (R) Desired (D)
The requirements listed below are representative of the knowledge, skill, and/or ability required or desired.
Master's Degree in Public Health or Certified Health Education Specialist (CHES) credentials, Registered Dietitian or Registered Nurse. (R)
Minimum one year of experience as a health educator. (R)
Prior experience with managed care plans, Medi-Cal and Medicare programs, and working with the underserved populations. (R)
Ability to pay attention to detail and work accurately. (R)
Ability to form positive, professional relationships with internal and external stakeholders. (R)
Ability to analyze data. (R)
Critical thinking with the ability to look for gaps, identify opportunities and initiate improvements in the Health Education Programs. (R)
Maintenance of a valid California driver's license and acceptable driving record, in order to drive to and from offsite meetings or events; or ability to use other means of transportation to attend offsite meetings or events. (R)
Working knowledge of and the ability to efficiently operate all applicable computer software including computer applications, such as Outlook, Word and Excel. (R)
Ability to use a keyboard with moderate speed and a high level of accuracy. (R)
Excellent communication skills including the ability to express oneself clearly and concisely when providing service to SCFHP members, providers and external stakeholders over the telephone, in person or in writing. (R)
Ability to think and work effectively under pressure and accurately prioritize and complete tasks within established timeframes. (R)
Must be able to adapt to a changing environment, work independently, and manage multi-task responsibilities. (R)
Ability to assume responsibility and exercise good judgment when making decisions within the scope of the position. (R)
Ability to maintain confidentiality. (R)
Ability to comply with all SCFHP policies and procedures. (R)
Ability to perform the job safely with respect to others, to property, and to individual
WORKING CONDITIONS
Generally, duties are primarily performed in an office environment while sitting or standing at a desk. Incumbents are subject to frequent contact with and interruptions by co-workers, supervisors, and plan members or providers in person, by telephone, and by work-related electronic communications.
PHYSICAL REQUIREMENTS
Incumbents must be able to perform the essential functions of this job, with or without reasonable accommodation:
Mobility Requirements: regular bending at the waist, and reaching overhead, above the shoulders and horizontally, to retrieve and store files and supplies and sit or stand for extended periods of time; (R)
Lifting Requirements: regularly lift and carry files, notebooks, and office supplies that may weigh up to 5 pounds; (R)
Visual Requirements: ability to read information in printed materials and on a computer screen; perform close-up work; clarity of vision is required at 20 inches or less; (R)
Dexterity Requirements: regular use of hands, wrists, and finger movements; ability to perform repetitive motion (keyboard); writing (note-taking); ability to operate a computer keyboard and other office equipment (R)
Hearing/Talking Requirements: ability to hear normal speech, hear and talk to exchange information in person and on telephone; (R)
Reasoning Requirements: ability to think and work effectively under pressure; ability to effectively serve customers; decision making, maintain a concentrated level of attention to information communicated in person and by telephone throughout a typical workday
ENVIRONMENTAL CONDITIONS
General office conditions. May be exposed to moderate noise levels. Santa Clara Family Health Plan
Job Tags
Local area,