Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Interacts effectively with the public and Team Members. Performs excellent customer service at all time. Designs, develops and implements all casino special events. Develops new ideas for on-going promotions and special events and submits proposals. Works within a team to ensure that all items needed to carry out promotions and special events are in the appropriate place and in a timely manner, including necessary supplies, promotional checks and decorations. Prepares promotional checks based on promotional prize values of promotion. Ensures appropriate tax forms, required documents are completed and issues promotional checks to winners. Ensures collateral material for promotions and special events are displayed prior to and recovered at conclusion. Interacts with guests, establishes rapport and answers general questions during the promotion and special events. Maintains a working knowledge of all promotions and special events in order to effectively explain to guests. Makes announcements pertaining to promotions and events using a microphone and issues prizes and cash. Creates an atmosphere of excitement for all casino guests. Acts in a courteous and professional manner and exhibits a positive, outgoing personality. Evaluates every special event, including slot tournaments, parties, giveaways, and entertainment; facilitates the review process for all proposed special events. Authors a special event publication for distribution to all Team Members on property, providing timely and informative reading. Updates and distributes a Special Events Calendar for the in-depth review of all Team Members. Submits advertising work orders for casino special events. Ensures to a high degree the accuracy and thoroughness of departmental records and reports, and for maintaining an exceptional level of customer service and satisfaction. Maintains a consistent, regular attendance record. Performs any reasonable request made by management. May be used to assist with on and off property events as needed by management. May be used as an usher as needed by management for events. Assists the Internal Communications Specialist as needed. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE: High School diploma or GED Required. Three to six years of related experience required. Special events or promotions experience preferred. Experience working with the public required. SPECIAL QUALIFICATIONS: Multi-lingual in Spanish and/or Asian languages required. Ability to effectively perform on one’s own is required. Must be organized and detailed-oriented. Must have excellent customer service skills. Must be able to effectively resolve problems, based on common-sense use of reasoning ability, as well as knowledge of established company policies. Must be able to work a flexible schedule including days, nights, weekends, and holidays. Must be able to adapt and perform efficiently in accordance to high-volume needs and unforeseen transitions. COMPUTER and TELEPHONE SKILLS: Must be proficient in the use of the Microsoft Word, Excel, and Outlook. Excellent calendar management skills. Must have a positive tone and clear enunciation. LANGUAGE SKILLS: Bilingual, Spanish preferred. Ability to read, analyze, and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively present information in one-on-one and small group situations to guests and other team members. Ability to write routine reports and correspondence. Excellent written and verbal communication skills required. Ability to speak effectively before large groups of customers or team members of company. MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. REASONING ABILITY: Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand; walk; sit; use hands or fingers, to handle or feel objects, use tools, or controls. The Team Member is occasionally required to reach with hands and arms, and to stoop, kneel, or crouch. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate to loud. When on the casino floor, the Team Member will be exposed to a smoke-filled environment.

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